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Client Testimonial

Bert M. from Washington says...

Hi Lori,

This note is a long time coming. Last year my wife and I took a cruise from Ft Lauderdale to Costa Rica. Our travel agent, Joyce Violet of Aircruise & Tours, arranged hotel and private car transfers through you to the Gaia Hotel.

This was our first visit to the country and the hotel. We found the hotel to be first class (5 Stars). First, the driver was waiting on the pier for us as we departed the ship. As a matter of fact, he had made contact with the ship to see if we had disembarked or not. His vehicle was clean and he was courteous although his English was modest, but certainly miles ahead of our knowledge of Spanish. While driving to the hotel he stopped at a store for a restroom break. When we got back to the car he was waiting with two bottles of chilled water. We then went across the river and he again stopped so we could walk back on the bridge and view a group of crocodiles sunning themselves on the shore.

Shortly after that one of the owners of the hotel called him on his cell phone to check on our progress and then speak to us and welcome us to Costa Rica. That was a first ever experience like that. Upon arrival at the property, one of the owners, Thomas, was on hand to greet us and supervise the transfer of our luggage from the car to the hotel's carts. We soon found that nearly all of the staff spoke good English and it seemed to us that they had been trained by one of our favorite cruise lines (Regent, Seven Seas or Crystal Line). They were most accommodating, knew the property well and were most anxious to make our stay pleasant and comfortable. After checking in we proceeded to our room (suite?) and found it to most spacious, clean, well decorated and first class. We chose the master bedroom and settled in. The living room in the unit had a flat screen TV, music system, lots of comfortable furniture. This unit could easily accommodate 4-6 people without falling over each other. It also had a connecting door in the living room so that two families traveling together could move between the units on that level.

We had dinner in the hotel dining room and had an excellent meal. The 2 or 3 pools were most inviting. The second day we took a shuttle cart down to the main gate and asked for a ride into town. Thomas again was on hand and told us that he would take us in. He took one of the hotel’s cars and drove us around. He didn’t just take us to town, but did a mini tour including detailed information about the area and the development of the property. We did discover that the support staff, maids, bus boys and gardeners did not speak much, if any, English, but were courteous and helpful.

I would heartily recommend your service and this property to anyone visiting the Manuel Antonio area.

Next we had another private car take us to San Jose, the capital, where we stayed at the Marriott by the airport. The reception desk was fine, the food 3 or 4 stars, the waiter 5 stars.... We had an early morning plane and had to be picked up at 0600. While closing one of our bags the zipper failed and the hotel located a maintenance man with a roll of duct tape to solve our dilemma. The day in between we had a Canopy Tour (Zip line) and White Water Rafting trip. The ride was lengthy in the car over not first class roads. The driver was waiting for us and his van was clean. Upon arrival at the base camp we found that we were the only people who had reservations for the zip lines and raft trip. We truly enjoy zip lines, and this one was very good. Because we were the only ones on the trip, there was no waiting and the guides paced it to our desires. The last run was back to base camp over a valley and river. We had a good lunch and then the White Water Rafting. Again we were the only ones, so had a personalized trip. Since it had rained the preceding two days we also had a scout guide in a kayak go ahead of us. That guide took my wife’s waterproof digital camera and got some great shots of us. We would give that tour a 4.5 to 5.0.

Thank you again for excellent accommodations at the Gaia Hotel, the drivers and the Canopy/White Water trip.


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